Returns Window
If you would like to return an item, please contact us within 30 days of the delivery date. Items must be returned in the condition described in the product listing and with any original packaging where reasonable. We reserve the right to refuse returns that do not meet these conditions.
How to Return an Item
Before returning any product, contact our support team at [email protected] or to let us know you intend to return the item. We will confirm the steps to follow. Return shipping is paid by the customer unless we explicitly arrange otherwise in a specific case. Please package returns securely to avoid damage in transit.
Refunds & Processing
Once we receive and inspect the returned item, we will process your refund. Please allow up to 7 business days for the refund to be completed after we begin processing. We do not charge a restocking fee. Original shipping charges are not refundable except where required by law or agreed in advance. If an item was received damaged or faulty, contact us promptly with photos and order information so we can advise next steps.
This store’s return settings
Request an eligible return within 30 days after delivery. Approved refunds are processed within 7 business days; the customer pays ordinary eligible return-shipping costs. Restocking fee setting: none. Original shipping is generally non-refundable, subject to law and store error. These store settings override different manufacturer instructions. Request instructions from [email protected]; store address: 9 - 5816 65 Street, Red Deer, AB, T4N 5P7, Canada.